Practice Information

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

Winston Glades Family Practice has been awarded accreditation by Australian General Practice Accreditation (AGPAL).

What benefits does accreditation have for you and your family:

  • Winston Glades Family Practice is committed for highest standard of care according to the Australian General Practice Accreditation (AGPAL)
  • Your privacy is always protected
  • Your health records will always be maintained appropriately by clinical team members
  • The practice team undergo ongoing education and training to stay informed about current quality health care
  • Your practice is committed to ensuring a safe environment for you.
  • The practice is understanding and responsive to cultural needs.

Winston Glades Family Practice runs an appointment system; however, we do keep openings for emergencies. You can make an appointment with your doctor by phoning the surgery or through our website www.wgfp.com.au. Urgent medical problems will be dealt with promptly. Appointments are made at 10 – 20 minute intervals. When making your appointment please advise staff if you need extra time.

Nobody likes to be kept waiting and we are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advanced.

Our doctors and allied health professionals want to be available for your needs and the needs of all our patients. When a patient does not show for a scheduled appointment, another patient loses an opportunity to be seen.

We Require 24 hr notice prior to your scheduled arrival. Otherwise you will be charged a cancellation fee of $50.00.

If you are too sick and no other alternative to attend the surgery and you are a regular patient, a home visit can be arranged by notifying our reception staff depending on the availability of our doctors. Please inform staff at the surgery before 8.00am if possible.

Should you require medical attention after our operating hours please telephone

Hello Home Doctors on 134 100

or Australian After Hours Doctors on 1300 4663 37

who are a fully accredited services.

Doctors in this practice may be contacted by phone during surgery hours. A message will be taken if the doctor is with another patient and your call will be returned when the doctor is available.

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor for a consultation if you require further prescriptions and referrals.

If your doctor is not available, another doctor in the practice can attend to your request.

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor.

We bulkbill all Medicare and DVA eligible patients and services.

Workplace and legal related medical issues are billed to relevant insurers, employers or solicitors.

Our reception staff can advise you of cost not covered by Medicare (Private medicals/ Medical Reports)

We have in place a computerised recall and reminder system. You will be reminded to attend the surgery for an appointment if your doctor feels that it is appropriate.

Please do not hesitate to ask our reception team to order a taxi to and/or from the surgery should you require one. We also have a large car park which incorporates an ambulance bay & patient parking.

In accord with the Privacy Act (1988) all information collected in this practice is treated as “sensitive information”. To protect your privacy, this practice operates strictly in accordance with the Act.

We use this information you provide to manage your personal health care. We generally disclose selected information to various other health services involved in supporting your health care management (e.g. pathology, x-ray).

If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your doctor, as appropriate.

Our goal is to provide a quality, caring, personalised and family oriented service. Therefore, if you have any concerns or suggestions please phone, write or email our Practice Manager wgpracticemanager@wgfp.com.au or your doctor.

We genuinely wish to hear from you. From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us improve our services.

We believe that problems are best dealt with through the practice. Indeed, we want to know if you are concerned about any aspect of our service.

However, if you prefer to contact the Office of the Health Ombudsman for handling complaints, the address is PO Box 13281, George Street, Brisbane, Qld 4003 and the contact number is 133 646 (133 OHO).